Privacy Policy

Effective Date: 30.1.2026
Data Controller: PixelPlex
Contact Email: tramskovi@gmail.com
Discord Contact: @tramskovi

PixelPlex (“we”, “us”, “our”) operates the PixelPlex Minecraft server, website, and online store (collectively, the “Services”).

This Privacy Policy explains how we collect, process, store, and protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

By using our Services, you acknowledge and accept this Privacy Policy.

1. Data Controller

PixelPlex acts as the Data Controller for personal data collected through the Services.

2. Personal Data We Collect

2.1 Account Data

We may collect:

Minecraft username

Minecraft UUID

Discord username (if linked)

Email address

Registration date

Last seen date

Registration IP address

Account credits balance

Assigned roles or permissions

2.2 Transaction Data

When purchases are made, we may store:

  • Order ID
  • Payment amount
  • Payment status (failed/successful)
  • Payment method
  • Gateway fees
  • Cashback amount
  • Date and time of transaction
  • We do not store full card details.

2.3 Technical Data

We may automatically collect:

  • IP address
  • Device/browser type
  • Access timestamps
  • This is used for security and fraud prevention.

3. Legal Basis for Processing (Article 6 GDPR)

We process personal data based on:

3.1 Contractual Necessity (Art. 6(1)(b))

Processing necessary to:

  • Deliver digital goods
  • Maintain user accounts
  • Provide purchased services

3.2 Legitimate Interests (Art. 6(1)(f))

Processing necessary for:

  • Fraud prevention
  • Chargeback defense
  • Abuse detection
  • Server security
  • Enforcement of rules

We ensure our legitimate interests do not override your fundamental rights.

3.3 Legal Obligation (Art. 6(1)(c))

Where required for:

  • Financial recordkeeping
  • Tax compliance
  • Legal dispute resolution

4. Purpose of Processing

Your data is used to:

  • Operate and maintain the Services
  • Process transactions
  • Deliver digital goods
  • Prevent fraud and chargebacks
  • Enforce server rules
  • Respond to support inquiries
  • Maintain financial and operational records

We do not sell personal data.

5. Payment Processing

Payments are processed by third-party payment providers.

We retain only transaction metadata necessary for:

  • Accounting
  • Fraud prevention
  • Legal compliance
  • Chargeback defense

Full payment credentials are not stored by PixelPlex.

6. Chargebacks & Fraud Prevention

In the event of a payment dispute or chargeback, we may:

  • Review stored transaction records
  • Use IP and account data for investigation
  • Share relevant transaction data with payment processors
  • Data may be retained beyond normal retention periods if necessary to defend against fraud or legal claims.
  • Fraudulent activity may result in account suspension or termination.

7. Data Retention

We retain personal data:

  • While the account remains active
  • As required for financial/legal obligations
  • As necessary for fraud prevention
  • Inactive accounts may be deleted at our discretion.

We may refuse deletion requests if retention is required for:

  • Ongoing disputes
  • Chargeback defense
  • Legal compliance
  • Fraud investigations

7.1 Data Deletion Request

If you wish to request deletion of your personal data, you may submit a formal Data Deletion Request.

To apply for data deletion, please click here and complete the official request form:

All requests will be reviewed in accordance with Article 17 of the GDPR.

Please note:

  • Identity verification is required before processing any deletion request.
  • Deletion is not immediate and may take up to 30 days.

Certain data may be retained where required for:

  • Fraud prevention
  • Chargeback defense
  • Legal obligations
  • Financial recordkeeping
  • Ongoing disputes

Submitting a request does not guarantee automatic deletion. Requests may be partially or fully denied where retention is legally justified under Article 6(1)(c) or 6(1)(f) GDPR.

8. Your Rights Under GDPR

If you reside in the European Union, you have the right to:

8.1 Right of Access

Request a copy of your stored personal data.

8.2 Right to Rectification

Request correction of inaccurate data.

8.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your data where legally permissible.

This right may be limited if retention is required for fraud prevention, legal defense, or accounting compliance.

8.4 Right to Restrict Processing

Request limited use of your data under certain circumstances.

8.5 Right to Object

Object to processing based on legitimate interests.

9. Data Security

We implement reasonable administrative and technical safeguards to protect personal data.

However:

  • No system is completely secure
  • Absolute security cannot be guaranteed
  • Users are responsible for protecting their own accounts.

10. Third-Party Services

Our Services may interact with:

  • Payment processors
  • Minecraft (Mojang/Microsoft)
  • Discord
  • We are not responsible for the privacy practices of third-party services.

11. International Transfers

If personal data is transferred outside the European Union through third-party services, such transfers rely on:

  • Standard Contractual Clauses (SCCs), or
  • Other lawful safeguards

12. Limitation of Liability

To the maximum extent permitted by law, PixelPlex shall not be liable for:

  • Data breaches caused by third-party services
  • User negligence
  • Unauthorized access due to compromised credentials
  • Indirect or consequential damages

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time.

Changes become effective upon publication.

Continued use of the Services constitutes acceptance of the updated policy.

14. Contact Information

For privacy-related requests:

  • Open a ticket here.
  • Discord: @tramskovi